Bringing Ideas to Life

I’m Omer Eldirdieri a digital product manager with 8 years relevant experience, driven by real world challenges.

About Me

Passionate about product management and innovative technology.

A brief summary about me.

I’m a digital product manager with over 8 years of relevant experience, driven by real world challenges, working in a fast-paced, digitally-oriented environment related to consumer and B2B services. Operating in an environment driven by KPIs where I have the accountability to determine the best course of action to drive digitalization.

Contact Me

What I bring to the table?

Over 14 years of transformative experience, enriched by both setbacks and triumphs.

Customer Experience

I bring extensive expertise in UX/UI, ensuring optimal customer experiences. I collaborate closely with design teams, leveraging user-centric methodologies to craft intuitive interfaces. Through continuous testing and feedback integration, I prioritize usability, accessibility, and seamless interactions, driving product excellence and customer satisfaction.

Data Analysis

I leverage data analysis to gauge success and innovate. By analyzing metrics and user feedback, I identify trends and insights to inform feature development. This data-driven approach shapes strategic roadmaps, ensuring products align with market demands and continuously evolve to meet user needs.

Product Development

I excel in delivering digital products using both Agile and Waterfall methodologies. Collaborating closely with stakeholders, I ensure alignment with expectations through iterative Agile sprints or structured Waterfall phases. This approach facilitates efficient delivery, meeting project milestones while adapting to evolving stakeholder needs and feedback.

Working Process

Balancing a warm demeanor with punctuality ensures smooth sailing and successful outcomes.

Work Experience

Digital Self services Manager (Product Manager)
du Telecommunication – Dubai

July 2021- To Date

As a Digital Self Services Manager, I initiate and drive innovative ideas, presenting compelling business cases to management with thorough market research, forecasts, and wireframes. After securing management approval, I meticulously craft user stories to guide our Agile development teams in delivering the approved initiatives. Serving as the product owner, I lead a cross-functional team comprising UX/UI designers, HTML developers, app developers, and UAT testers. I oversee the team’s work, ensuring alignment with high customer experience standards through briefings and approvals. My role encompasses managing the entire product lifecycle, from concept to launch, ensuring successful and customer-centric product delivery.

Digital Sales operations Specialist
du Telecommunication – Dubai

Feb 2019 – July 2021

As a Digital Sales Operations Specialist, I lead initiatives to optimize operations, enhance customer experience, and increase order-to-delivery conversion rates. After securing management approval, I meticulously craft user stories to guide our Agile development teams. These stories outline user needs, system requirements, and desired outcomes, ensuring clarity and alignment before briefing UX/UI, HTML, and app development teams. Throughout the project lifecycle, I oversee the User Acceptance Testing (UAT) phase, ensuring the final product meets requirements for optimal functionality and customer experience. My role bridges strategic vision with hands-on project management, driving impactful improvements in digital sales operations.

Product Launch Specialist
du Telecommunications – Dubai

May 2014 – Feb 2019

As a Product Launch Specialist, my role focused on ensuring seamless product launches with minimal disruption to customer operations. I integrated customer operation perspectives into the product development cycle, defining business and system requirements for system visibility and process alignment. Throughout solution design, Testing & Quality Control (TQC), User Acceptance Testing (UAT), and post-production validation, I ensured that products met operational needs. Additionally, I created work instructions and FAQs for customer operations teams to ensure comprehensive knowledge transfer and adherence to best practices across operations, facilitating efficient and effective product launches.

Technology service desk analyst
du Telecommunications – Dubai

Jun 2010 – May 2014

As a Technology Service Desk Analyst, I served as the primary point of contact for the Network Operations Department, providing first-level troubleshooting and support for home services like landline, TV, and broadband. I adeptly diagnosed and resolved technical issues, ensuring adherence to service level agreements (SLAs) by reporting on complaints and promptly escalating issues when necessary. My role included monitoring and managing SLAs related to complaint resolution, ensuring timely and effective handling to maintain customer satisfaction and operational efficiency. Additionally, I documented incidents and solutions, contributing to continuous improvement in service delivery processes and customer support strategies.

Education and Certifications

MSc. Computer network management
Middlesex University – Dubai

Telecommunication Engineering
Future University – Sudan

Certified Scrum Product Owner

SAFe 5 Product Owner/Product Manager

Achievement’s

I take pride in all the products I’ve worked on, viewing each as a learning achievement. Here are a few examples

Managed end-to-end implementation of the online one-hour delivery initiative, resulting in a 27% sales increase in Dubai.

Implemented a new monitoring tool for home service issues, enhancing outage detection capabilities and service resolution efficiency.

Implemented app/web feature for home wireless troubleshooting, internet speed testing, and complaint escalation, cutting calls by 20%.

Lets connect

I am eager to embrace a new role that challenges me and expands my professional expertise, fostering growth and development in my career journey.

Contact me

Omer.Eldirdieri (1)Download